Delivery Charges

Delivery charges can be easily calculated by adding the required items to your shopping cart and entering your address on the checkout page.

Please be sure to enter Country, County and Postcode. If you do not have a Postcode where you live, perhaps the address is a new build, you may enter "0000", to obtain an estimated charge which may be subject to final confirmation.

Please Note: Remote delivery locations may be subject to an additional delivery charge before your order is dispatched.

Delivery dates are allocated automatically and if there is an issue, we will contact you over the phone therefore you must submit a valid phone number when placing your order. If you did not submit a valid phone number, or if your number has changed since you placed your order, we will try to contact you via your email address.

Standard deliveries will usually be shipped within 3-5 working days from placing your order. We will email you with your delivery date, if it is not suitable then please contact us at transport@bathshop321.com with a more suitable date and we shall endeavour to accommodate you.

Please note our deliveries are made between 7 am and 5 pm.

The evening before delivery we will email you a reminder and on the morning of the delivery you will receive a 2 hour timeslot by text, if a mobile number is not submitted or you do not receive a text, then please contact us on transport@bathshop321.com for your expected slot.

Receiving Your Delivery

The delivery drivers are not insured to assist with the unpacking of deliveries. The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)

All Pallet Deliveries will be kerbside delivery which means that items will be delivered to the nearest kerbside at the shipping address specified. Our kerbside pallet service offers delivery to the kerbside only, couriers will NOT be able to move pallets or goods inside the property.

If you or your appointed recipient are not available to receive delivery on the assigned day and the courier has attempted delivery, you will be liable for the additional re-delivery charge. Goods will not be re-delivered until this fee has been paid

Important Information

Please advise us of any issues with gaining access to the property or parking restrictions by email to transport@bathshop321.com

Please note that our delivery drivers will only take your order to the doorstep and not into the building as they are not insured to.

All our deliveries are a one-man service, so please ensure that there is an able-bodied person available to assist in the unloading of your order.

Please check your delivery (within 24 hours for baths & all other products within 7 days) for visible signs of damage/defects or missing items and report them immediately to customer@bathshop321.com please include images of the issue.

We strongly advise that you arrange installation 7 days after your delivery, that way if there are any issues, we can resolve them before work starts.